Fortune Fabrics Store 

 

Returns & Exchanges Policy: 

 

At Fortune Fabrics Store, we are committed to delivering premium products and exceptional service. Our policies are designed in line with recognized e-commerce practices and consumer rights principles followed in Pakistan. By purchasing from our website, you agree to the terms outlined below. 

IMPORTANT NOTE: Items purchased on SALE are NOT eligible for exchange or refunds. 

1. Eligibility for Exchange (Domestic & International) 

 

An item will be eligible for exchange only if: 

  • It is received in damaged condition 
  • if any incorrect article is delivered  
  • It is received in a size different from the size ordered. 

Important Terms: 

  • Eligible items will be exchanged only for the same article as a fresh replacement (subject to stock availability). 
  • Replacements are not issued as coupons. If a returned item qualifies, our Team will connect with the customer to share the new order number for the replacement article, with the amount adjusted accordingly. 
  • If the same article is unavailable for exchange, our Team will contact the customer via call and WhatsApp to place a new order on the customer’s behalf, with the returned article amount adjusted. 
  • Our Team will reach out within 48 hours of the item being received at Fortune Fabrics Store premises to assist with order placement and resolution. 
  • Fortune Fabrics Store is not obligated to offer monetary refunds for such cases unless they fall under “Refund-Eligible Orders”. 

2. Conditions for Exchange / Refund Eligibility 

 

To qualify for an exchange or refund review: 

  • The item must be unused, unwashed, and in original packaging. 
  • All tags, labels, and accessories must be intact. 
  • Claims of colour variation due to lighting or device screen settings will not qualify for exchange/refund. 
  • Styling elements, accessories, embellishments, or excess fabric shown in photoshoots are not included unless specifically mentioned in the design details on the website. 
  • Claims based on expectations of additional embellishments or styling elements not mentioned online will not be accepted. 
  • Only paid orders cancelled before dispatch qualify for a refund to the credit/debit card used. 

3. Timeframe for Reporting an Issue 

  • Customers must notify Fortune Fabrics Store within 3 working days of receiving the order. 
  • Failure to notify within this timeframe will void the eligibility for exchange/refund. 

4. Procedure for Online Exchange (Domestic Orders) 

 

   Contact Customer Service within 3 working days of delivery. 

    Provide: 

  • Your order number 
  • Details of the issue 
  • Open picture of the product received with visible issues 
  • Approved courier services: 
  • TCS, LEOPARD. 
  • All return shipping charges are the customer’s responsibility. 
  • Once your complaint is lodged, our representative will contact you on your registered number for verification. The item must only be returned after the verification call and after receiving return instructions from our representative. 
  • Share tracking details within 5 days after dispatching the returned item 

5. Refund Policy 

  • Refunds are applicable only on pre-paid orders: 
  • Credit/Debit Card Orders 
  • If a refund is approved, the amount will be credited back to the same card used for payment. 
  • Processing time: 
  • 5-7 working days by Fortune Fabrics Store 
  • Additional time may be required by the issuing bank. 

6. International Orders – Terms & Limitations 

 

Eligibility 

  • International orders are reviewed only if the received article is: 
  • Damaged 
  • Wrong size 
  • Incorrect article 
  • The issue must be reported within 3 working days of receiving the order. 
  • Conditions for Review 
  • Customers must provide: 
  • Order number 
  • Clear images showing the issue 
  • Once your complaint is lodged, our representative will contact you on your registered number to guide you further with the process. 
  • Fortune Fabrics Store reserves the right to decline claims where required evidence is incomplete or not provided. 

7. Important Legal Notes 

  • Fortune Fabrics Store is not liable for refund/compensation in the following cases: 
  • Orders already processed or dispatched cannot be cancelled or modified. 
  • If the customer refuses to accept delivery, no refund or compensation will be provided. 
  • If the parcel is held by Customs in the destination country: 
  • The customer must provide all required documentation. 
  • Fortune Fabrics Store will not refund the order if the parcel is not cleared. 

8. General Legal Disclaimer 

  • Fortune Fabrics Store reserves the right to amend, update, or modify these policies without prior notice, in accordance with changes in business practices or regulatory requirements. 
  • Decisions made by Fortune Fabrics Store Quality Assurance and Customer Service teams will be considered final. 
  • Misuse of the returns/exchange policy, fraudulent claims, or repeated violations may result in refusal of service. 

 

7-Day Exchange & Return Policy

Company: Fortune Fabrics Store
Effective Date: 1st May 2026

At Fortune Fabrics Store we aim to provide our customers with quality products and a smooth shopping experience. We offer a 7-day exchange policy on eligible products including handbags, artificial jewellery, unstitched women’s fabrics, and perfumes, subject to the terms and conditions below.

1. Exchange Period

Customers may request an exchange within 7 days from the date of delivery.

The customer must contact us within this 7-day period and provide the order number, reason for exchange, and clear photographs/videos of the product where required.

2. General Exchange Conditions

An exchange will be accepted only when:

– The product is unused and in its original condition.
– The product has not been washed, altered, damaged, stained, or modified.
– Original packaging, tags, labels, accessories, and invoice/order details are available.
– The product is returned in suitable condition for resale.
– The exchange request is approved by our customer service team before the product is sent back.

3. Product-Specific Exchange Policy

Handbags

Handbags can be exchanged within 7 days if they are unused and in their original condition.

The handbag must not have scratches, stains, marks, perfume smell, or signs of use. All tags, packaging, straps, accessories, and other original components must be returned.

Artificial Jewellery

Artificial jewellery can be exchanged within 7 days if it is unused and returned in its original packaging.

Jewellery showing signs of wear, scratches, breakage, discoloration caused by use, or damage due to improper handling will not be eligible for exchange.

Unstitched Women’s Fabric

Unstitched fabric may be exchanged within 7 days provided that the fabric has not been cut, stitched, washed, ironed, altered, or used.

The complete product, including all original pieces, tags, packaging, and accessories, must be returned.

Once the fabric has been cut or stitched, it will not be eligible for exchange.

Perfumes & Fragrances

Perfumes and fragrances may be exchanged within 7 days only if they are unused, unopened, and in their original sealed packaging.

Due to hygiene and product-safety considerations, opened, sprayed, tested, or partially used perfume bottles will generally not be eligible for exchange, unless the product is found to be defective or the wrong product was supplied.

4. Wrong, Damaged or Defective Product

If the customer receives:

– A wrong product;
– A damaged product;
– A defective product; or
– A product materially different from the ordered item,

the customer should notify us within 48 hours of delivery, preferably with photographs or an unboxing video.

After verification, we may arrange an exchange or other appropriate resolution.

5. Exchange Shipping Charges

For exchanges requested due to change of mind, personal preference, color/size preference, or incorrect selection by the customer, applicable return and re-delivery charges may be payable by the customer.

6. Exchange Process

To request an exchange:

1. Contact Customer Support within 7 days of delivery.
2. Provide your order number and reason for exchange.
3. Send photographs/videos if requested.
4. Wait for exchange approval and return instructions.
5. Return the product according to the instructions provided.
6. Once the product is received and inspected, the replacement will be dispatched if the exchange conditions are met.

7. Non-Exchangeable Products

Products will not be eligible for exchange if they:

– Have been used, washed, worn, sprayed, cut, stitched, altered, or damaged.
– Are missing original packaging, tags, labels, or accessories.
– Have been damaged due to customer misuse or improper handling.
– Are marked as “Final Sale” or “Non-Exchangeable” at the time of purchase.
– Do not meet the applicable product-specific conditions mentioned above.

8. No Cash Refund / Exchange Only

Our standard policy is exchange only within 7 days. Cash refunds will not be provided for change of mind or personal preference.

Where a product is unavailable for exchange due to stock limitations, the company may offer an alternative product or another appropriate resolution at its discretion.

9. Inspection & Final Approval

All returned products are subject to inspection. The final decision regarding eligibility for exchange will be made after the product is received and checked against the conditions of this policy.

Customer Support

WhatsApp: 03369218999
Email: fortunefabricsstore@gmail.com
Website: www.fortunefabricstore.com

Note: By placing an order with Fortune Fabrics Store the customer acknowledges and agrees to the above 7-Day Exchange Policy.